Alex, of The Hub Jozi, and I were talking about how best I can help the Hub with their social media presence and we decided to do a Facebook Marketing workshop for the members.
Today I started researching, and found that there’s a dearth of information online for the topic, so I thought I’d do a quick rundown of some of the basics. I started with Facebook Pages Resources tab, where you can download their detailed Pages Manual for get step-by-step instructions to create a Page. For brands and business, the Pages Guide for Businesses will help you engage your customers on Facebook and this is the one we’ll be working on today.
Maximising your Facebook Page

There’s 3 simple steps to a successful Facebook marketing campaign
- Start the Conversation
- Expand Your Fan Base
- Analyse and Optimise
Start the conversation with your customers
The first step is to have a strategy in place for effectively communication with our customers. The most important point to remember here is to have a unique voice and bring your brand’s story to life in a compelling, authentic and personal way.
Know your customer, who they are and how they want to connect with your brand. Know your goals and the kind of relationship you want to have with your customers. A critical question to answer is do you want to use Facebook to drive immediate sales or in-store traffic to your site or offline business. Answering all these questions, will help you create your Facebook posting strategy.
Finding the right posting rhythm
Nobody knows your customers like you do, so decide how often they’ll want to hear from you and what content will best engage them and schedule time for Facebook. Set aside 5-10 minutes each day to monitor your Page and post updates.
The most important point I think is to keep it human. Be conversational, personal and authentic. Use multimedia and share video and photos of your business, and your allow your customers to share their stories of doing business with you.
Encourage participation
As with all content creation, and marketing promotions. Get into a routine of creating fun, engaging conversations with clear calls-to-action. Ask questions and reward responses. If someone posts something you love, repost it and respond personally to them. Allow your fans to post directly to your wall with questions, feedback and compliments.
Reward your fans
A great way to get real business from Facebook is to post special offers just for your fans, like discount codes and exclusives on new products. Offer a special code and create a Facebook Check-in Deals that can only be redeemed in your store.
How To Expand Your Fan Base
Encourage visitors to “like” your Page by working with a program like ShortStack to create a special landing page tab.
Partner with other brands or local organization
After you learn how to use Facebook as a Page, you can Like other Pages and then comment on those Pages as your Page and encourage their Fans to become your Fan. Best practices obviously apply, so make insightful, witty comments on those Pages, offer helpful advice and be personal, talking to the person and not just making up the numbers.
How to Expand The Reach of Your Posts
When you mention a person or organization you are connected to in a post on Facebook, type the @ symbol, begin typing the name, and then choose them from the dropdown menu. Your post will automatically post to their Wall.
Use social plug-Ins on your website
Like the “Like” button on this post, the Like Box on my sidebar, and the Facebook comments down below, use all of the appropriate Social Plugins on your site.
Encourage physical check-ins at your business
I haven’t used these check-ins facilites all that much, so I’m not going to pretend to be the expert, but I know that Facebook Places and startups like Foursquare and the like are really popular (I may be suffering from overload
If this feature of promotion appeals, and you want to know more about it, or you are an expert in using them then please leave a comment below.
Promote with ads and Sponsored Stories
This is the real reason that Facebook wants you to create Pages. If these free tips aren’t enough, you have a proper plan to convert your fans into customers, and have money to fund it then Ads are the best way to build awareness of your Page and drive new fans. Sponsored Stories harness the power of recommendations, and they’re a great way to spread your content further. Stories are served to friends of those who have liked your Page or your content.
If you want to know if your business is ready for Facebook Ads then take this quiz or if you know you’re ready to take this to the next level and want to do a proper course then check out these interviews on a marketers Facebook Ads training program
Analyze and Optimise
Facebook offers tools to help you analyze what’s happening on your Facebook Page so you can monitor key metrics, get insights about who visits your Page and what they do on it, and develop a plan to get more fans and increase interactions. That’s the topic for another day, I’m still doing more research and investigating the insights on my own pages for now, so like before, if you’re interested or know more about this, please add your voice to the comments below.
And to end off this post, I’d like to include this. As I sat down to start writing this post, I received this video from Entrepreneur Mag, on how to get people to your Facebook Page, so take a minute and watch this video and tell me what you think.
http://www.youtube.com/watch?v=Rn46PTpF1PI
Here’s some other cool links that I did find that were useful to me:
http://alexwhalley.com/social-media/facebook-marketing-unmasked-3-top-bloggers-reveal-all/
This next link is not so much about getting traffic to your site from Facebook, but more about optimising your site to convert visitors into customers.